Compassionate Customer Service
Award Winning Service at the Center
We’re committed to service excellence. As benefits management grows more complex, our Customer Service Center, powered by Mindful AI™ and staffed by expert representatives, ensures your people get personal, empathetic support.
Why Service Excellence Matters
Achieve Your HR Goals Let us handle the hard stuff. We'll support every aspect of your benefits experience to free you to focus on bigger initiatives.
Enhanced Experience. Happy Employees. Make it easy for your employees to get the answers they need. Our agents make sure every interaction is informed and efficient.
Keep Employees Engaged from Day One Onboarding and enrollment are crucial first impressions. Enhance them with engaging benefits support that inspires employees.
Discover What Makes bswift Different
Exceptional customer service for HR is more than a promise—it’s what we deliver. Explore how working with bswift helps you accomplish your HR goals.
Learn How We DeliverOur Customer Service Center Experience
bswift invests in people and technology to create better experiences for all of those we serve.
customer service satisfaction score in the bswift service center
customer Service Transformation Award
call quality score in the service center
of calls during annual enrollment answered in 30 seconds or less
Great Technology Supports Great People
Deliver a superior employee experience with our Customer Service Center. Advanced technology streamlines support and resolutions, empowering your workforce and enhancing productivity.
Great Technology Supports Great People
Deliver a superior employee experience with our Customer Service Center. Advanced technology streamlines support and resolutions, empowering your workforce and enhancing productivity.
Mindful AI
Mindful AI is the foundation for bswift’s technology, enhancing—not replacing—the human touch. Our AI tools are designed with human intelligence and sensitivity for enhanced accuracy and authenticity in every interaction
Emma Chat
Emma Chat supercharges benefits customer service by answering employee questions 24/7. When issues are too complex for a quick response, Emma facilitates a seamless transition to our employee benefits Service Center.
Emma Agent Assistant
Emma Agent Assistant enhances every conversation with our dedicated HR support team. It provides personalized data and recommendations for each employee—so we can give faster, more confident answers.
Superior Service for You and Support for Your Employees
To deliver an industry-leading service center experience, we hire and support top-performing representatives, maintain accessibility close to your employee base, ramp up when most needed, and never stop investing in technology and innovation.
Year-Round HR Support Where You Need It
bswift’s onsite Service Center supports customers nationwide, so you always know where to find us. Visit us to see our expert team in action.
The Best of the Best
We hire the best and support them with the best tools and incentives, investing more in support roles. Just ask our employees, who enjoy long and fulfilling careers with us.
Extra Help When You Need It Most
Our dedicated employee benefits Service Center is available year-round, but we triple resources for annual enrollment to support your team during peak times.
Always Investing in Your Experience
We don’t stop when we get to the top. Our constant commitment to innovation in our technology and service means we are always getting better at serving you.
High-Touch Service for a Helping Hand
Some of life’s big moments require extra care. We offer enhanced, high-touch services like survivor support, retiree counseling, and executive support.
Get Insights on Service Excellence
bswift Delivers a Stellar Annual Enrollment
Stress-free annual enrollment starts with bswift. Explore our infographic for HR tech, stellar service, and employee satisfaction at light speed!
The Winning Annual Enrollment Trifecta
Our annual enrollment infographic unlocks the power of effective communication, AI, and human expertise for a seamless benefits experience.
bWise – Ep 24: Ice Baths to Client Service Excellence: A Conversation With bswift COO Amit Jain
Listen in as bswift Chief Operating Officer Amit Jain talks about his passion for client service, his unique approach to leadership, and his vision for the future of benefits administration technology.
bWise – Ep 23: Shaping Culture and Service: A People-First Approach to HR with bswift’s Natalie Atwood
bswift’s Chief People Officer Natalie Atwood talks with bWise hosts Don and Sharon about her passion for putting people first.
The bswift Service Center Commitment Video
Benefits can be difficult to understand. Watch this video to see how bswift's Service Center makes it simpler for employees.
The bswift Service Center Commitment
At bswift, we supplement our innovative and flexible HR tech with a strong commitment to service excellence.