HR AI: New Study Reveals AI’s Potential for the Employee Experience

A recent bswift-commissioned Forrester study reveals that AI isn’t just another fleeting trend in the HR landscape – it’s a catalyst for change. The study, “Embrace AI-Powered Solutions for HR and Employee Experience,” highlights the significant influence of AI on HR operations and the employee experience.

Key Findings on AI for HR from Forrester

In a comprehensive survey of 219 HR, Benefits, and Employee Experience (EX) leaders spanning industries, it was clear – AI is the future in HR:

• 74% of HR and EX leaders view AI-powered capabilities as important for their technology investments.
• 60% plan to implement AI for benefits administration within the next two years.
• 72% of respondents experienced or expect improved employee productivity through AI-powered HR/EX solutions.
• 66% reported increased employee satisfaction after implementing AI-powered HR/EX solutions.
• 61% are implementing AI to provide around-the-clock support.

bswift’s Mindful AI^™ Approach

While highlighting the potential of AI in HR, the study also acknowledges the concerns about the best way to streamline integration. Many HR leaders are confident in AI’s value but remain cautious about its limitations, especially concerning the management of complex, human-centered issues.

Jeff Kirk, bswift’s VP of Product Strategy, Artificial Intelligence, emphasized the importance of a balanced approach to HR AI.

“These findings underscore the importance of working with partners who take a thoughtful, human-centered approach to AI,” said Kirk. “At bswift, we’re committed to developing AI solutions that complement human expertise, not replace it. That’s what our Mindful AI philosophy is all about.”

The Bigger Picture for HR AI

As organizations navigate the landscape of hybrid, remote, and flexible work arrangements, and evolving employee expectations they bring – not to mention a competitive talent market – it’s clear that AI is here to stay.

But as bswift’s Mindful AI philosophy shows, technology can be used to elevate human interaction – not replace it. With the right approach, AI can help HR improve the employee experience.