Mindful AI for
Supercharged Support
At bswift, we believe technology should enhance human connections, not replace them. Mindful AI is how we combine cutting-edge HR tech with personalized support.
Emma provides a human-like conversational interface that feels like chatting with your good friend from HR. She quickly answers questions, offers tailored advice, and helps make benefits management seamless.
Emma by the Numbers
Success is defined by the employee experience. Clients who use Emma report a significant boost in efficiency and satisfaction.
users found Emma EnrollPro’s recommendations helpful
issues resolved independently through Emma Chat, no live support required
Emma Chats occurred outside regular Service Center hours, providing 24/7 support
post-call employee satisfaction score when Emma Agent Assistant supports Service Center interactions
Emma EnrollPro: Intelligent Benefits Enrollment
Help employees make smarter benefits decisions with Emma EnrollPro™—integrated AI that simplifies enrollment while providing tailored guidance and recommendations along the way.
Emma EnrollPro: Intelligent Benefits Enrollment
Help employees make smarter benefits decisions with Emma EnrollPro™—integrated AI that simplifies enrollment while providing tailored guidance and recommendations along the way.
Personalized
Emma’s tailored benefits recommendations reduce overall enrollment session time by 75%, saving you and your employees time and hassle.
Available 24/7
When employees have urgent questions about their benefits, they shouldn’t have to wait. With Emma, they can get answers anytime, anywhere.
Engaging Support
Emma’s interactive walkthroughs and FAQs make enrollment easy and engaging, with 78% of users finding Emma helpful in their benefit journey.
Ready to Meet Emma?
Contact us for a demo and we’ll show you how Emma can transform the way employees experience their benefits.
Discover What Emma Can DoEmma Agent Assistant:
Smarter, Faster Support
Emma Agent Assistant helps our service experts quickly deliver accurate and personalized support.
Personalized Support
Emma draws on employee history, enrollment data, and plan details to deliver tailored answers every time and a 94% employee satisfaction score.
Efficient Interactions
Emma guides agents in real time, offering smart recommendations, finding answers fast, reducing call times, and driving an 86% first-call resolution rate.
Consistent Guidance
Our agents and your employees can trust Emma for accurate information. She uses verified bswift data and cross-checks your plan details.
Emma Chat:
On-Demand Benefits Support
Give your employees access to an on-call benefits expert. Emma Chat delivers quick, accurate answers to benefits questions.
Emma Chat:
On-Demand Benefits Support
Give your employees access to an on-call benefits expert. Emma Chat delivers quick, accurate answers to benefits questions.
Always Learning
Emma uses generative AI, meaning she evolves with each interaction—equipping her to tackle tough questions and guide employees through complex processes.
Employee-Focused
Every employee is unique. Emma Chat tailors responses to individual needs, ensuring the most relevant and timely benefits information.
Connected to Human Support
Emma Chat knows when the human touch is essential. Though she resolves 87% of issues on her own, she can sense when employees need our experts—and seamlessly transitions to live support.
AI for HR: Enhancing the Employee Experience
Research from a bswift commissioned study conducted by Forrester Consulting highlights how AI improves HR operations and employee experiences.
Read NowGet More Emma Insights
bWise – Ep 30: Emma™ Asks the Experts: The Future of AI in Benefits Administration
Join hosts Don and Sharon as they explore the latest AI enhancements to bswift’s groundbreaking AI-powered platform intelligence, Emma.
Introducing the AI Supercharged Emma™: Your Employee Benefits Guide
Empower your employees with bswift's Emma, an AI-powered benefits assistant. Personalized recommendations, plan comparisons and more.
Choosing Your Benefits with Ask Emma
Choosing Your Benefits with Ask Emma Video Transcript
Hire Emma: bswift’s AI HR Assistant That Pays for Herself
Meet Emma, the AI HR assistant who resolves benefits questions, provides enrollment guidance, and improves the employee experience.