Infographics — May 16, 2024

Harnessing the Power of AI for HR – Make it Mindful

by bswift, Insights

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bswift Harnessing the Power of AI for HR Make It Mindful Your Secret Weapon in HR What is AI? From chatbots to predictive analytics, AI automates repetitive tasks, helps you make decisions, and frees you up for the big picture strategic work. AI Goes Viral: Late 2022 Adoption Boom 80% of jobs can incorporate generative AI 76% of HR leaders say organizations that do not adopt AI will fall behind 3 in 4 HR pros say AI will “increase the importance of human intelligence in the workplace.”AI Superpowers: Where It Shines 1 in 4 organizations use AI to support HR activities. AI can do a lot. Automate repetitive tasks Analyze data for deeper insights Personalize benefits recommendations Answer employee questions 24/7 But not everything. Completely replace human empathy and judgment Be truly creative Solve complex problems independently Fully understand contextual nuances Why bswift’s Mindful AI Wins 40% of HR pros say AI lacks the human touch.4 bswift’s Mindful AI approach puts people first Mindful AI is the idea that AI should enhance, not replace, the human touch. Emma™ Co-Pilot: Empowering Customer Service Reps to Resolve Issues Combining AI and human expertise beats the benchmarks Visual: Bar graph, two bars, labeled “Issues resolved on the first call.” 86% (bswift) 70% (industry benchmark) Visual: Bar graph, two bars, labeled “Employee satisfaction rating.” 94% (bswift) 77% (industry benchmark)6 Escape the Paper Chase: How AI Saves HR Time & Money Visual: Giant stacks of cash on fire, labeled: ‘Health Care Administrative Costs = $600 billion to $1 trillion annually.7’ 92% of HR pros say AI saves them time on administrative tasks.8 Recruitment & Hiring AI-powered screening and matching to enhance hiring. Visual: Resumes, checkmarks Onboarding Automated, personalized onboarding for new hires. Visual: Checklist, welcome email Employee Engagement AI identifies areas to improve engagement and productivity. Visual: Engagement metrics, happy employees Performance Management Fair, objective feedback and development plans. Visual: Performance dashboard, trophy Learning & Development Personalized, on-demand reskilling and training. Visual: Online course, certificate Compliance & Ethics Monitors for issues, ensures regulatory adherence. Visual: Checkmark, regulations document Where bswift’s Mindful AI really shines? Benefits Administration: Puts people first - AI enhances, not replaces, the human touch Automates repetitive tasks to boost efficiency Helps customer service deliver personalized, empathetic service Quickly analyzes and resolves issues Ensures consistent, high-quality support Level Up Your Workforce: The AI Advantage bswift’s Mindful AI approach delivers impressive results.9 92% quality rating 9 in 10 customers say bswift customer service reps make things easy 94% customer satisfaction rating Answers in a Flash: How AI Speeds Up HR Support Emma does more than just help CSRs. She also answers employee questions 24/7. 77% inquiries fielded after hours 87% of requests resolved 91% same-day resolution mma Chat Experience10 Unleash the Power of AI in Your HR Strategy Start today! 2 in 3 organizations started using AI for HR in the last year4 Follow bswift for more on AI for HR and other industry insights.

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