Navigating employee benefits can be complex, both for employees and HR teams. We’re excited to unveil the latest evolution of Emma™ Chat from bswift^®, now enhanced with the power of Mindful AI™. This isn’t a technical upgrade–it’s our thoughtful approach to the use of AI and human support that significantly streamlines and personalizes the benefits experience.

Here’s how Emma Chat delivers human-like support:

• 24/7 AI-Powered Support: Emma Chat is always on call, providing your employees with the help they need, day or night.
• Smarter Conversations: Emma Chat understands context, providing accurate, relevant responses to simple queries and complex issues.
• Personalized Interactions: Every interaction with Emma Chat is tailored to meet each employee’s specific needs.
• Smooth Transition to Live Support: When needed, Emma Chat smoothly hands off to human support.
• Continuous Improvement: Emma Chat learns from every interaction, getting even better over time.

With proven results—resolving 87% of issues autonomously and managing over 178,000 conversations—Emma Chat takes benefits management to the next level, making it easier for employees and enhancing overall satisfaction.

Want to see how Emma can transform your benefits experience?

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